Terms of service

Terms of Service

Last updated: 28 July 2026

Welcome to Howdens. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

1. About Us

Howdens

Business Address:

Expo Unit B, Vale Industrial Estate, Old's Approach, Northwood, Watford WD18 9TL, United Kingdom

Email: howdens.contact@gmail.com

Phone: +44 1923 906430

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

3. Products and Pricing

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

Correct pricing or product information errors.
Change prices without prior notice.
Discontinue products at any time.
Refuse or cancel orders affected by pricing or technical errors.

4. Orders

When you place an order, you agree that:

The information you provide is accurate and complete.
Your order is subject to acceptance and stock availability.
We may cancel or refuse an order if fraud or unauthorized activity is suspected.

An order confirmation email does not guarantee acceptance of your order.

5. Payment

Payments are processed securely through Shopify and its authorized payment providers.

We do not store your payment card details.

6. Shipping

We currently deliver only within the United Kingdom.

Order processing: Same business day.
Free standard shipping.
Estimated delivery: 5–8 business days.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control.

7. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Eligible products may be returned within 14 days of delivery in accordance with our published Return & Refund Policy.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and design, is the property of Howdens or its licensors and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Howdens shall not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or our products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable UK law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes become effective when published on this page.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.