Frequently Asked Questions (FAQs)
Last updated: 28 July 2026
1. Where do you ship?
We currently ship only within the United Kingdom.
2. Do you offer free shipping?
Yes. We offer FREE standard shipping on all orders delivered within the United Kingdom.
3. How long does delivery take?
Orders are processed on the same business day.
Estimated delivery time is 5–8 business days after your order has been processed.
4. Can I track my order?
Yes. If tracking is available for your shipment, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.
5. Can I cancel my order?
Yes, you may request to cancel your order before it has been shipped.
Since we process orders on the same business day, please contact us as soon as possible after placing your order.
6. What is your return policy?
We offer free returns within 14 days of delivery for eligible items.
Returned products must be unused, in their original condition, and include the original packaging.
Please see our Return & Refund Policy for complete details.
7. Do you offer exchanges?
Yes. We offer exchanges for eligible products within the 14-day return period.
Please contact our customer support team to arrange an exchange.
8. How long do refunds take?
Once your returned item has been received and approved, refunds are typically processed within 5–10 business days to your original payment method.
The exact time may vary depending on your bank or payment provider.
9. Are payments secure?
Yes. All payments are processed securely through Shopify using trusted payment providers.
We do not store your payment card information.
10. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery.
We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.
11. How can I contact customer support?
You can contact us using the details below:
Email: howdens.contact@gmail.com
Phone: +44 1923 906430
We aim to respond to all inquiries within 24 business hours.
12. Is my personal information secure?
Yes. We take appropriate measures to protect your personal information.
Please see our Privacy Policy and Security Policy for more information.
13. Do your products include a warranty?
Some products may include a manufacturer's warranty. If applicable, warranty details will be provided on the product page or with the product.
Your statutory rights under UK consumer law remain unaffected.
14. How can I contact you?
Howdens
Email: howdens.contact@gmail.com
Phone: +44 1923 906430
Business Address:
Expo Unit B, Vale Industrial Estate, Old's Approach, Northwood, Watford WD18 9TL
United Kingdom