Refund policy

Return & Refund Policy

Last updated: 28 July 2026

At Howdens, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

Return Eligibility

You may return your item within 14 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging and accessories.
Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Free Returns

We offer free returns for eligible orders within the United Kingdom.

To start a return, please contact our customer support team before sending your item back.

Email: howdens.contact@gmail.com

Phone: +44 1923 906430

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We are happy to offer exchanges for eligible items. If you would like to exchange a product, please contact us within the 14-day return period.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

We will work with you to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

For hygiene, health, or safety reasons, some products may not be eligible for return if they have been opened or used. Any such exclusions will be clearly stated on the product page.