Privacy policy

Privacy Policy

Last updated: 28 July 2026

Welcome to Howdens. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

Information We Collect

When you use our store, we may collect the following information:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment information (processed securely through our payment providers)
IP address, browser type, device information, and website usage data

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Process refunds and exchanges
Improve our website, products, and customer experience
Detect fraud and maintain website security
Send promotional emails if you have chosen to receive them

Payment Information

We do not store your payment card details. All payments are processed securely through Shopify and its authorized payment providers.

Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Improve website performance
Remember your preferences
Analyze website traffic
Support advertising and marketing activities

You can manage or disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We may share your information only with trusted service providers who help us operate our business, including:

Shopify
Payment processors
Shipping and delivery companies
Analytics and marketing service providers
Government or legal authorities when required by law

We do not sell or rent your personal information to third parties.

Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Your Rights

If you are located in the United Kingdom, you may have rights regarding your personal data, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data where applicable
Object to certain processing activities
Request a copy of your personal information

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those websites or services.