Security Policy

Last updated: 28 July 2026

At Howdens, protecting your personal information and ensuring a secure shopping experience are our top priorities.

This Security Policy explains the measures we take to safeguard your information when you visit our website or make a purchase.

Secure Website

Our website is protected using SSL (Secure Socket Layer) encryption, which helps secure the transfer of information between your device and our website.

You can verify that your connection is secure by checking for the https:// prefix and the padlock icon in your web browser.

Secure Payments

All payments are processed securely through Shopify and its trusted payment providers.

We do not store or have direct access to your credit card or debit card information.

Payment information is encrypted and handled by secure payment processing systems.

Protection of Personal Information

We take appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or theft
Misuse
Alteration
Disclosure
Destruction

Access to customer information is limited to authorized personnel who require it to process orders and provide customer support.

Account Security

If you create an account with us, you are responsible for keeping your login credentials confidential.

Please notify us immediately if you believe your account has been accessed without your permission.

Fraud Prevention

To protect our customers and our business, we may review orders for signs of fraud or unauthorized activity.

If additional verification is required, we may contact you before processing your order.

Third-Party Services

We work with trusted third-party providers, including payment processors, shipping companies, analytics providers, and other service providers that help us operate our business.

These providers are expected to maintain appropriate security measures for any information they process on our behalf.