Customer Service Policy

Last updated: 28 July 2026

At Howdens, we are committed to providing excellent customer service and ensuring that every customer has a positive shopping experience.

Our Commitment

We aim to provide:

Friendly and professional customer support.
Accurate product information.
Fast order processing.
Secure online shopping.
Prompt assistance with any questions or concerns.

Customer Support

If you need assistance with an order, product information, shipping, returns, or any other inquiry, you can contact our customer support team.

Email: howdens.contact@gmail.com

Phone: +44 1923 906430

Response Time

We aim to respond to all customer inquiries within 24 business hours.

During weekends, public holidays, or busy periods, response times may be slightly longer.

Order Assistance

We can help with:

Order status and tracking
Product information
Shipping questions
Returns and refunds
Exchanges
Order cancellations (before dispatch)
Warranty and damaged items

Complaints

If you are not satisfied with our products or services, please contact us so we can investigate your concern and work towards a fair resolution.

Please include:

Your order number
Your full name
A description of the issue
Photos of the product, if applicable

Customer Satisfaction

Your satisfaction is important to us. We are committed to resolving issues fairly and in accordance with our published policies and applicable UK consumer protection laws.

Business Information

Howdens

Expo Unit B, Vale Industrial Estate, Old's Approach, Northwood, Watford WD18 9TL

United Kingdom