Cancellation Policy

Last updated: 28 July 2026

At Howdens, we understand that you may need to cancel an order. This Cancellation Policy explains when and how you can request an order cancellation.

Order Cancellation

You may request to cancel your order before it has been shipped.

As we process orders on the same business day, we recommend contacting us as soon as possible after placing your order.

While we will do our best to accommodate your request, we cannot guarantee cancellation once order processing has begun.

Orders Already Shipped

If your order has already been dispatched, it can no longer be cancelled.

However, once you receive your order, you may return eligible items in accordance with our Return & Refund Policy.

Refunds for Cancelled Orders

If your cancellation request is approved before your order is shipped:

Your order will be cancelled at no charge.
A full refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.